Refund Policy

Effective Date: 22.04.2026 · Version 2.0

This Refund Policy governs the conditions for refunds related to paid features of AiSat ("Service", "we", "us", "our"). It forms part of our Terms of Service and complies with Law of the Republic of Kazakhstan No. 274-IV "On Consumer Rights Protection" (for consumers from the Republic of Kazakhstan).

1. Operator

• Legal name: Individual Entrepreneur 2147 (ИП 2147)
• Registration number (BIN / IIN): 930129350349
• Registered address for claims: Astana, Yugo-Vostok (Pravaya Storona) microdistrict, Aynakol str., 56/1-65
• Email for claims: hi@aisat.me
• Contact phone: +7 707 368 7207

2. Payment Types

• Subscription — recurring payments for access to the Service.
• Account balance / top-ups — prepaid funds used for AI requests, voice generation, and other metered features.
• One-time purchases — individual paid features or add-ons.

3. Nature of Digital Services

AiSat is a digital service. Access is granted immediately upon payment. In line with consumer-protection law:

• If the service has already been fully provided with your explicit consent, the right to withdraw and request a refund may be limited.
• If the Operator breaches the contract (service unavailability caused by us, material defects), you are entitled to a pro-rata refund for the unused portion of the paid period or to termination of the contract with a full refund of the unused portion.

4. When Refunds Are Provided

We provide a refund in the following cases:

• Accidental duplicate charges or billing errors.
• Technical errors on our side that prevent you from using paid features for a continuous period.
• Our failure to provide the Service due to our fault — pro-rata refund for the unused period.
• Cancellation within 14 days of first payment, provided you have not made substantial use of the paid features.
• Any other case required by applicable consumer-protection law.

5. When Refunds May Be Declined

We may decline a refund where:

• The billing period has already been substantially consumed.
• The balance / top-up has been partially or fully used.
• Funds were credited under a bonus, promotional, or referral program.
• There are reasonable indications of fraud, chargeback abuse, or violation of the Terms.
• The issue is caused by third-party services (Telegram / Meta / payment provider outages) and not by our fault.

These exceptions do not override mandatory consumer-protection rights.

6. How to Submit a Claim (Претензионный порядок)

To submit a claim:

1. Send a written claim to hi@aisat.me (or by post to the address in Section 1).
2. Include: your full name, email used for the account, subject of the claim, description of the issue, date of the transaction, amount, and the refund amount requested.
3. Attach copies of relevant payment receipts or screenshots, if available.

7. Response Time

We will respond to your claim within 10 calendar days from receipt, stating whether the claim is accepted in full, in part, or declined, with the reasons for our decision. For non-consumer users, we aim to respond within 5 business days.

8. Refund Method and Timing

Approved refunds are issued, where possible, using the same payment method as the original transaction. Actual credit back to your account depends on the payment provider and bank, typically 3–10 business days after approval.

9. Right to Judicial Remedy

Nothing in this Policy limits your right, as a consumer, to apply to a court or a consumer-protection authority if your claim is not satisfied to your reasonable satisfaction.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced at least 14 days before taking effect.

11. Contact

Email: hi@aisat.me

Website: https://aisat.me